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We are one of the largest retail and distribution companies in Qatar. We are also proud to say we have a long-standing reputation for building successful partnerships with the world’s leading brands across a diverse range of business activities.
As a holding, we thrive on innovation, which is the key to our consistent market share results and achievement awards. The Ali Bin Ali Holding operations are currently local but our standards are International. Our partners and competitors credit us with an impeccable reputation and with excellent public and private sector relationships.
You are 3 steps away from being a part of our growing family
OBJECTIVE This role is contributing to the service team’s efforts by presenting a positive first impression of the establishment’s friendliness, excellent service and high standards. The Waiter ensures that guests are provided with an outstanding customer service and actively helps to improve their overall dining experience, escalating any arising issues in consultation with senior restaurant line management. KEY RESPONSIBILITIES - Greets and serves each guest with a friendly and courteous attitude - Ensures understanding of daily specials, internal promotions or menu changes - Ensure efficient, smooth communication between BOH and FOH - Delivers food/ beverages in a timely manner without any delay to enhance table turnaround times - Seeks to minimize food wastage, spillage and breakage at all times - Clears table, cutlery, plates as per service sequence supported by the runner - Assists in keeping the restaurant clean and safe - Follows all cash handling procedures and policies - Reports on duty on time in correct uniform/ grooming standards - Adheres to set HACCP, ISO guidelines and food safety standards at all times - Escalates any customer complaints/ issues immediately to Senior Management or direct line management for prompt resolution - Trains runner on correct service standards, hygiene guidelines - Knows and memorizes the seating chart/ outline - Understands key functionalities of MICROS system - Participates in functions and activities with other outlets when required - Knows and recalls provenance, ingredients per menu items - Advises BOH on customer’s food intolerance
OBJECTIVE This role is contributing to the service team’s efforts by presenting a positive first impression of the establishment’s friendliness, excellent service and high standards. The Waiter ensures that guests are provided with an outstanding customer service and actively helps to improve their overall dining experience, escalating any arising issues in consultation with senior restaurant line management. KEY RESPONSIBILITIES - Greets and serves each guest with a friendly and courteous attitude - Ensures understanding of daily specials, internal promotions or menu changes - Ensure efficient, smooth communication between BOH and FOH - Delivers food/ beverages in a timely manner without any delay to enhance table turnaround times - Seeks to minimize food wastage, spillage and breakage at all times - Clears table, cutlery, plates as per service sequence supported by the runner - Assists in keeping the restaurant clean and safe - Follows all cash handling procedures and policies - Reports on duty on time in correct uniform/ grooming standards - Adheres to set HACCP, ISO guidelines and food safety standards at all times - Escalates any customer complaints/ issues immediately to Senior Management or direct line management for prompt resolution - Trains runner on correct service standards, hygiene guidelines - Knows and memorizes the seating chart/ outline - Understands key functionalities of MICROS system - Participates in functions and activities with other outlets when required - Knows and recalls provenance, ingredients per menu items - Advises BOH on customer’s food intolerance
OBJECTIVE This role is contributing to the service team’s efforts by presenting a positive first impression of the establishment’s friendliness, excellent service and high standards. The Waiter ensures that guests are provided with an outstanding customer service and actively helps to improve their overall dining experience, escalating any arising issues in consultation with senior restaurant line management. KEY RESPONSIBILITIES - Greets and serves each guest with a friendly and courteous attitude - Ensures understanding of daily specials, internal promotions or menu changes - Ensure efficient, smooth communication between BOH and FOH - Delivers food/ beverages in a timely manner without any delay to enhance table turnaround times - Seeks to minimize food wastage, spillage and breakage at all times - Clears table, cutlery, plates as per service sequence supported by the runner - Assists in keeping the restaurant clean and safe - Follows all cash handling procedures and policies - Reports on duty on time in correct uniform/ grooming standards - Adheres to set HACCP, ISO guidelines and food safety standards at all times - Escalates any customer complaints/ issues immediately to Senior Management or direct line management for prompt resolution - Trains runner on correct service standards, hygiene guidelines - Knows and memorizes the seating chart/ outline - Understands key functionalities of MICROS system - Participates in functions and activities with other outlets when required - Knows and recalls provenance, ingredients per menu items - Advises BOH on customer’s food intolerance
OBJECTIVE/ PURPOSE OF THE JOB The Event & Catering Manager manages the overall events and catering operations and is responsible for the effective management of budget, events, customers and catering team. Ensures safety measures by applying SOP’S and regular trainings. Reporting into the General Manager, acts as a company representative on regulatory issues and carries out supervisory responsibilities in accordance with the company’s applicable policies and regulations. KEY RESPONSIBILITIES - Responsible for development, production and delivery of projects from proposal up to final delivery - Delivering events on time, within budget and as per customer expectations - Conducts daily inspections of catering kitchen, revision with BOH daily orders, timely delivery and dispatch of food to events - Coordinates with Logistics Manager to define equipment & materials lines ( Tables, crockeries, heavy equipment, seats, etc.) - Revision of operational trade license requirements/ expiry and municipality license with HO - Monitors food variances, controls updated recipes in order to maintain the budgeted Margin and to control wastages. - Monitor inventory levels and orders, controlling moving and non-moving product, stock control - Develops operation systems by determining product handling, storage requirements, devising internal process for receiving products, equipment utilization, inventory management - Ensures Food safety, HACCP, Health & Safety standards are adhered to at all times - Reviews and analysis monthly audit reports on generic food safety, health & safety, accident reporting - Maintains safe and healthy work working environment by establishing, following and enforcing standards and procedure to ensure thorough alignment with legal regulations - Undertakes external audits with governments - Conduct regular food safety audits required by Local Government authorities as to protect the Business and people from Food Hazards. - Responsible for planning, organizing, directing and leading team to meet HACCP, ISO, Food safety and internal standards and procedures - Organizes the recruitment, hiring and selection in cooperation with Recruitment team - Responsible for workforce planning, annual leave, liaises with DC to expedite RP renewals, flight tickets, accommodation issues, COS, etc. - Ensures succession planning for his reporting lines in cooperation with HR - Ensures adequate onboarding process and introduction of new employees in cooperation with HR - Conducts annual performance evaluation, mid-year reviews and annual appraisals - Provides coaching, counseling and taking disciplinary actions in alignment with internal performance management process - Devises training plans as well as on the job training in cooperation with the L&D HO function - Prepare proposals, quotes for corporate, government and individual events for up to 1000 guests devising personalized menu choices/ selection as per customer requirements - Coordinates food tasting and menu selections as per clients requirements - Responsible for overall VIP/ VVIP/ governmental account management, business development, market research, sales prospecting and PR of events - Oversees and manages entire event planning and coordination, logistics oversight, revenue management and client communication - Sources regular client feedback and engages with customers on a regular basis in order to improve overall customer satisfaction and loyalty - Maintains and updates the relevant - Provides timely and accurate information to clients, vendors and meeting planners Coordinates flower arrangements and decorations as per clients specifications
OBJECTIVE This role is contributing to the service team’s efforts by presenting a positive first impression of the establishment’s friendliness, excellent service and high standards. The Waiter ensures that guests are provided with an outstanding customer service and actively helps to improve their overall dining experience, escalating any arising issues in consultation with senior restaurant line management. KEY RESPONSIBILITIES - Greets and serves each guest with a friendly and courteous attitude - Ensures understanding of daily specials, internal promotions or menu changes - Ensure efficient, smooth communication between BOH and FOH - Delivers food/ beverages in a timely manner without any delay to enhance table turnaround times - Seeks to minimize food wastage, spillage and breakage at all times - Clears table, cutlery, plates as per service sequence supported by the runner - Assists in keeping the restaurant clean and safe - Follows all cash handling procedures and policies - Reports on duty on time in correct uniform/ grooming standards - Adheres to set HACCP, ISO guidelines and food safety standards at all times - Escalates any customer complaints/ issues immediately to Senior Management or direct line management for prompt resolution - Trains runner on correct service standards, hygiene guidelines - Knows and memorizes the seating chart/ outline - Understands key functionalities of MICROS system - Participates in functions and activities with other outlets when required - Knows and recalls provenance, ingredients per menu items - Advises BOH on customer’s food intolerance
OBJECTIVE This role is contributing to the service team’s efforts by presenting a positive first impression of the establishment’s friendliness, excellent service and high standards. The Waiter ensures that guests are provided with an outstanding customer service and actively helps to improve their overall dining experience, escalating any arising issues in consultation with senior restaurant line management. KEY RESPONSIBILITIES - Greets and serves each guest with a friendly and courteous attitude - Ensures understanding of daily specials, internal promotions or menu changes - Ensure efficient, smooth communication between BOH and FOH - Delivers food/ beverages in a timely manner without any delay to enhance table turnaround times - Seeks to minimize food wastage, spillage and breakage at all times - Clears table, cutlery, plates as per service sequence supported by the runner - Assists in keeping the restaurant clean and safe - Follows all cash handling procedures and policies - Reports on duty on time in correct uniform/ grooming standards - Adheres to set HACCP, ISO guidelines and food safety standards at all times - Escalates any customer complaints/ issues immediately to Senior Management or direct line management for prompt resolution - Trains runner on correct service standards, hygiene guidelines - Knows and memorizes the seating chart/ outline - Understands key functionalities of MICROS system - Participates in functions and activities with other outlets when required - Knows and recalls provenance, ingredients per menu items - Advises BOH on customer’s food intolerance
OBJECTIVE This role is contributing to the service team’s efforts by presenting a positive first impression of the establishment’s friendliness, excellent service and high standards. The Waiter ensures that guests are provided with an outstanding customer service and actively helps to improve their overall dining experience, escalating any arising issues in consultation with senior restaurant line management. KEY RESPONSIBILITIES - Greets and serves each guest with a friendly and courteous attitude - Ensures understanding of daily specials, internal promotions or menu changes - Ensure efficient, smooth communication between BOH and FOH - Delivers food/ beverages in a timely manner without any delay to enhance table turnaround times - Seeks to minimize food wastage, spillage and breakage at all times - Clears table, cutlery, plates as per service sequence supported by the runner - Assists in keeping the restaurant clean and safe - Follows all cash handling procedures and policies - Reports on duty on time in correct uniform/ grooming standards - Adheres to set HACCP, ISO guidelines and food safety standards at all times - Escalates any customer complaints/ issues immediately to Senior Management or direct line management for prompt resolution - Trains runner on correct service standards, hygiene guidelines - Knows and memorizes the seating chart/ outline - Understands key functionalities of MICROS system - Participates in functions and activities with other outlets when required - Knows and recalls provenance, ingredients per menu items - Advises BOH on customer’s food intolerance
OBJECTIVE This role is contributing to the service team’s efforts by presenting a positive first impression of the establishment’s friendliness, excellent service and high standards. The Waiter ensures that guests are provided with an outstanding customer service and actively helps to improve their overall dining experience, escalating any arising issues in consultation with senior restaurant line management. KEY RESPONSIBILITIES - Greets and serves each guest with a friendly and courteous attitude - Ensures understanding of daily specials, internal promotions or menu changes - Ensure efficient, smooth communication between BOH and FOH - Delivers food/ beverages in a timely manner without any delay to enhance table turnaround times - Seeks to minimize food wastage, spillage and breakage at all times - Clears table, cutlery, plates as per service sequence supported by the runner - Assists in keeping the restaurant clean and safe - Follows all cash handling procedures and policies - Reports on duty on time in correct uniform/ grooming standards - Adheres to set HACCP, ISO guidelines and food safety standards at all times - Escalates any customer complaints/ issues immediately to Senior Management or direct line management for prompt resolution - Trains runner on correct service standards, hygiene guidelines - Knows and memorizes the seating chart/ outline - Understands key functionalities of MICROS system - Participates in functions and activities with other outlets when required - Knows and recalls provenance, ingredients per menu items - Advises BOH on customer’s food intolerance
OBJECTIVE This role is contributing to the service team’s efforts by presenting a positive first impression of the establishment’s friendliness, excellent service and high standards. The Waiter ensures that guests are provided with an outstanding customer service and actively helps to improve their overall dining experience, escalating any arising issues in consultation with senior restaurant line management. KEY RESPONSIBILITIES - Greets and serves each guest with a friendly and courteous attitude - Ensures understanding of daily specials, internal promotions or menu changes - Ensure efficient, smooth communication between BOH and FOH - Delivers food/ beverages in a timely manner without any delay to enhance table turnaround times - Seeks to minimize food wastage, spillage and breakage at all times - Clears table, cutlery, plates as per service sequence supported by the runner - Assists in keeping the restaurant clean and safe - Follows all cash handling procedures and policies - Reports on duty on time in correct uniform/ grooming standards - Adheres to set HACCP, ISO guidelines and food safety standards at all times - Escalates any customer complaints/ issues immediately to Senior Management or direct line management for prompt resolution - Trains runner on correct service standards, hygiene guidelines - Knows and memorizes the seating chart/ outline - Understands key functionalities of MICROS system - Participates in functions and activities with other outlets when required - Knows and recalls provenance, ingredients per menu items - Advises BOH on customer’s food intolerance
OBJECTIVE This role is contributing to the service team’s efforts by presenting a positive first impression of the establishment’s friendliness, excellent service and high standards. The incumbent ensures that guests are provided with an outstanding customer service and actively helps to improve their overall dining experience, by training junior FOH staff, promoting special menu items, monitoring waiters, assigning tasks and resolving customer complaints. KEY RESPONSIBILITIES - Greets and serves each guest with a friendly and courteous attitude - Ensures understanding of daily specials, internal promotions or menu changes - Ensure efficient, smooth communication between BOH and FOH - Delivers food/ beverages in a timely manner without any delay to enhance table turnaround times - Seeks to minimize food wastage, spillage and breakage at all times - Clears table, cutlery, plates as per service sequence supported by the runner - Assists in keeping the restaurant clean and safe - Follows all cash handling procedures and policies - Reports on duty on time in correct uniform/ grooming standards - Adheres to set HACCP, ISO guidelines and food safety standards at all times - Responds and resolves customer complaints within a timely manner to uphold referral business in alignment with Company policies only escalates serious customer complaints/ issues immediately to Senior Management or direct line management for further investigation - Assists Restaurant Management team with mise en place through distribution of tasks to ensure timely completion of tasks - Undertakes cashiering activities, preparation of bills to ensure swift table turnover time - Trains waiters on correct service standards, hygiene guidelines, service sequence, etc. - Knows and memorizes the seating chart/ outline - Understands key functionalities of MICROS system - Participates in functions and activities with other outlets when required - Knows and recalls provenance, ingredients per menu items - Advises BOH on customer’s food intolerance or allergies
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