Supervisor-Fishery

·         Manages first line staff within the same section to meet short- and medium-term objectives. To provide Supervisory support and oversee operations of Fishery and Seafood Section under Fresh Food Department.

·         Actively identify the innovative methods to increase sales and quality of Fish & Sea Foods. Promotes a quality driven environment through educating the customers on latest products such as fish fillets, marinated items and fresh pre- packed.

·         Responsible in creating and promoting an innovative environment in the Fishery & Sea Food section.

·         Mentor, coach and conduct training of new stockers at Fishery section to ensure team understands the operations of the section. E.g. ordering of products, shelf life, pricing & costing and quality of Fish and Sea Food products sold at the store.

·         Manages performance, taking corrective action, where required, on poor performers in line with group HR policy

·         Establishing, Assign and managing the duty shifts of stockers at Fishery section and scheduling break periods, work hours, and vacations

·         Examine merchandise to ensure that it is correctly priced and displayed.  

·         Direct and supervise stockers engaged in sales, inventory-taking, performing service for customers. Conduct monthly inventory counts for the section

·         Report on merchandise discrepancies, disposals based on inventory, profit and loss to the department head

·         Delegate work activities to 3^rd party employees such as cleaning and organizing shelves and displays

·         Keep records of purchases and sales. Monitor sales activities daily turnover

·         Ensure that customers receive satisfactory service and quality goods

·         Lead and implement policies, goals, objectives and procedures of the section.

·         Purchasing of Fish & Sea Food as required to store from various suppliers

·         Oversee the daily operations in the Fishery & Sea Food department

·         Ensure safety rules, production and sanitation standards are met.

·         Resolve and reconcile Purchase Order related issues

·         Follow-up customer concerns/ complaints and examine discrepancy reports.

·         When required, oversee the daily operations of other sections under fresh food department

·         Conduct competitor surveys every month related to Fishery & Sea Food with competitors and report the findings to the department head to decide on better product range, pricing mark-ups and identify new suppliers

·         Conduct market research on new Fish and Sea Food related products sold in other parts of the world and identify suppliers or methods of sourcing the products

·         Mentor, coach and conduct training of new stockers at Fishery section to ensure team understands the operations of the section. E.g. ordering of products, shelf life, pricing & costing and quality of Fish and Sea Food products sold at the store.

·         Manages performance, taking corrective action, where required, on poor performers in line with group HR policy

·         Establishing, Assign and managing the duty shifts of stockers at Fishery section and scheduling break periods, work hours, and vacations

·         Graduate in Degree Retail or Hospitality

·         Having strong communication skills

·         Strong computer skills required with knowledge in oracle ERP, MS Word, Excel and GOLD retail system.

·         Language Speaking: (English, French and Basic Arabic).

·         Minimum of 2 years’ experience in retail or hospitality in supervising role

·         Ability to delegate, supervise and evaluate workings of subordinates

·         Must be able to interact with all levels of management