Senior Ticketing & Reservation Officer

OBJECTIVE/ PURPOSE OF THE JOB

The role of this position is to help customers arrange their travel plan and holiday and ensure to inform customer of any policy changes in terms of Travel to the respective destinations and manage the team on the compliance and update them with the latest travel regulations.

KEY RESPONSIBILITIES

• Meets with clients to determine travel needs, budgets, and preferences
• Handles travel issues, conflicts, complaints, cancelations, and refunds
• Builds and maintains relationships with travel and tour vendors•
• Maintains accurate records of bookings, payments, transactions, phone calls, and meetings
• Contributes to agency efforts by accomplishing related tasks as needed
• Up-to-date knowledge on the latest Travel Regulations.
• Manage the team and direct them to resolve any disputes.
• Attend training sessions and conferences called by the GSA Partner.
• Guide the team with the latest fare changes and update them with the rules and regulations.
• Find ways and means to enhance customer service
• Attend training sessions and conferences called by the GSA Partner
• Guide the team with the latest fare changes and update them with the rules and regulations.
• Find ways and means to enhance customer service 

JOB REQUIREMENT

• Diploma or Bachelor’s Degree Diploma or Bachelor’s Degree 
• At least 4-5 years of experience in Travel and Tourism industry
• Preferably with GCC exposure
• Strong sales and interpersonal skills
• Excellent knowledge of IATA & Amedeus system
• Strong problem-solving skills