Senior Sales Associate

OBJECTIVE

Reporting into the Showroom Supervisor, this role contributes to achieving the department’s short term objectives through front line on site selling, delivery of high-end customer service in line with brand and division requirements.

KEY RESPONSIBILITIES

• Ensures that all customers receive excellent service through direct salesmanship, and prompt and courteous service
•  Greets and welcomes each customer in a courteous and respectful manner
• Assists and attends customers with questions responding and anticipating needs and desirable purchases.
• Tries to upsell and promote brand/ promotions, daily specials
• Prepares merchandise for display as per brand guidelines and standards
• Cleanses and polishes shelves, counters and tables, ensuring facilities are spotless at all times
• Attends weekly sales meetings as directed by Line Management · Completes each purchase transaction in a quick and efficient manner, issuing customers with corresponding purchasing receipt ·
• Undertakes monthly inventory and assist management in completion · Coordinates with drivers to facilitate timely delivery of orders · Seeks to exceed set monthly sales targets
•  Ensures full adherence to internal SOP, Hygiene and Food safety standards · Seeks to minimize breakages of merchandise, reporting wastage in daily shift log book
• Provides senior management with feedback about arising customer complaints, encountered service issues
• Supports all social media sales initiatives , takes part in new product launches, and marketing campaigns.
• Trains new employees in the same job line in other outlets if necessary
• Female candidates preferred.

JOB REQUIREMENT

• High School Diploma is preferable
• Or Equivalent vocational qualification obtained working for an artisanal luxury retail brand
• At least 2 years previous sales experience in a similar luxury artisanal retail/ brand environment
• Ability to work with limited supervision, great team player · Comprehensive knowledge of sales techniques and best practices · Ability to work in fast paced environment
•  Fluent in English (written and spoken) and Arabic essential · Enthusiastic attitude and charisma
•  Ability to communicate at all levels
• Detail orientated and accurate
• Demonstrates business acumen and commercial understanding