Senior Client Advisor

OBJECTIVE/ PURPOSE OF THE JOB:

To drive individual sales performance and deliver outstanding solutions to existing and new customers within the Fitness & Health Club segment, contributing to Technogym's positioning as the ultimate premium Wellness Brand. To build and maintain strong client relationships, identify new business opportunities, and provide an exceptional customer experience at every touchpoint.

KEY RESPONSIBILITIES:

• Acts as a brand ambassador for the CLUB segment, representing Technogym's premium brand values with professionalism and enthusiasm in all client interactions.
• Manages an assigned portfolio of existing clients and new prospects within the Fitness & Health Club segment, delivering consistent sales activity and account coverage.
• Achieves individual sales targets and contributes to the overall segment revenue and profit goals.
• Delivers an impeccable customer service experience, ensuring client satisfaction and long-term loyalty consistent with Technogym's brand standards.
• Adheres to internal Brand and Company SOPs, Technogym GSN, Go-to-Market guidelines, and all relevant policies.
• Supports the resolution of customer complaints and issues, escalating to the Segment Lead promptly to ensure timely resolution.
• Assists in the preparation of tender documentation and proposal materials as directed by the Segment Lead.
• Follows up diligently to ensure customers adhere to Terms and Conditions, with a particular focus on timely payments.
• Ensures compliance with Health, Safety, and ISO internal standards and procedures in all activities.
• Maintains and updates the Technogym customer and leads pipeline on a daily, weekly, and monthly basis using the designated CRM system (e.g. Salesforce or equivalent), ensuring data accuracy and completeness.
• Provides regular sales activity reports and pipeline updates to the Segment Lead to support accurate forecasting.
• Identifies upselling and cross-selling opportunities within the existing client portfolio to maximize account value.
• Monitors client account health and flags risks of cancellation or churn to the Segment Lead in a timely manner.
• Supports inventory liquidation efforts by engaging clients on available stock and managing cancellation cases within the portfolio.
• Proactively identifies new business opportunities within the Fitness & Health Club sector, bringing qualified leads and market insights to the Segment Lead.
• Shares client feedback and field observations with the wider team to inform product positioning, campaign planning, and Go-to-Market refinements.
• Stays informed of trends within the CLUB sector — including boutique fitness, digital wellness, and membership models — and applies this knowledge to client conversations and opportunity developments.
• Suggests process or service improvements based on day-to-day client interactions to enhance the overall customer experience.
• Acts as an informal mentor and point of reference for Client Advisors, sharing knowledge, best practices, and commercial experience.
• Leads by example in upholding Technogym's standards of professionalism, work ethics, and customer excellence.
• Contributes positively to team culture by fostering a collaborative, supportive, and high-performance environment.
• Participates actively in team meetings, training sessions, and coaching activities led by the Segment Lead

JOB REQUIREMENT:

• Bachelor's degree in Business Administration, Sales, Marketing, Sports Science, or a related field. MBA is an advantage.
• Minimum 2–4 years of experience in B2B sales or client management, preferably within the Fitness, Health Club, or Leisure sectors.
• Demonstrated ability to consistently meet or exceed individual sales targets.
• Experience managing a client portfolio and maintaining a structured sales pipeline.
• Familiarity with CRM platforms (Salesforce or equivalent) and standard sales reporting practices