Receptionist

OBJECTIVE/ PURPOSE OF THE JOB:

The receptionist is responsible for greeting guests, manages the front desk and performs basic support tasks by providing administrative support including typing, filing, answering telephones, taking messages, maintaining appointment calendar, maintaining good customer service and other general office duties.

KEY RESPONSIBILITIES

• Answering, screening and forwarding calls to the appropriate department
• Responding to emails, managing incoming messages and ensuring follow up.
• Greeting visitors upon arrival and assisting them navigate through the office
• Maintain good customer relationship
• Keeping track of visitors for safety and security purposes.
• Handling outgoing mail and arranging for courier or postal services
• Assisting commercial team whenever needed, maintaining proper record keeping with respect to confidentiality.
• Responsible for the pantry and stationary orders and its delivery.
• Filing, organizing and maintaining office records, either physically or electronically
• Raising PR (purchase request) for pantry, and office items. 
• Acting as the first point of contact for clients, visitors and staff, offering excellent customer service.
• Ensuring a welcoming and a professional experience
• Team collaboration and coordination with different departments
• Addressing customer and visitors inquiries, concerns or complaints properly in a professional manner.
• Identifying areas for process improvement and keeping up to date with technology
• Maintain confidentiality of sensitive information including both employee data and customer related records. sist in visa preparation and documentation for employee travels, if required.

JOB REQUIREMENT

• High school diploma or equivalent
• Good English proficiency
• Minimum experience: overall 2 years’ experience in similar role
• Language and proficiency: Fluent in both English and Arabic
• Computer proficiency level required: Advanced knowledge in MS Office suite