Product Specialist

OBJECTIVE/ PURPOSE OF THE JOB:

To support the growth of the department and contribute to revenue generation by implementing sales and operational plans aligned with departmental and principal strategies. The role is responsible for promoting and selling the company’s products to healthcare professionals in both private and government, ensuring strong customer relationships and effective product support. The Product Specialist contributes to achieving sales targets, supporting product availability, and maintaining high levels of customer satisfaction.

KEY RESPONSIBILITIES

Operations & Coordination

• Support the resolution of Tier 1 operational issues within established guidelines to ensure customer and supplier satisfaction.
•  Coordinate with Finance and Logistics teams to ensure timely product deliveries, ordering, and payment collections from customers.
• Conduct regular market visits to customers assigned by the Line Manager, including professionals, finance teams, purchasers, and other relevant stakeholders involved with the assigned brands/products.
• Present, promote, and clearly explain all products related to the assigned brands to professionals, purchasers, and other relevant stakeholders, ensuring accurate and professional product knowledge is delivered to customers.
• Maintain detailed log sheets for all activities, including dedicated records for call-off contracts, purchase orders, and multi-delivery POs, and collect the same from team members reporting to him/her if applicable.
• Update Salesforce daily and ensure invoiced sales are updated on a weekly basis.
• BUM can decide to assign big or strategic project/task/tender/RFQ  to line managers or respective employee as appropriate.
• Ensure timely invoicing, deliveries, installation, and operational support of products at customer sites.
• Follow up on order timelines and support adherence to delivery and project deadlines.
• Support the Project Team in executing related projects and operational activities.
• Additional duties may assign by line Manager as necessary or work need.
• Employees must ensure a proper handover of responsibilities before proceeding on leave.

Planning & Commercial Support

• Assist in preparing yearly forecasts and budgets and contribute to weekly/monthly action plans to support departmental targets.
• Prepare technical and commercial proposals and offers for customers.
• Support the promotion of company products and maintain regular engagement with customers
• Provide recommendations for product promotions, special offers, and project opportunities.
• Ensure effective communication of product updates, releases, and relevant developments to customers

JOB REQUIREMENTS

• University Degree with a medical background for eg. Doctor of Medicine, Bachelor Science, Bachelor of Dentistry, Dental Technician, Dental Nurse, Bachelor of Biomedical Engineer.
• Advance knowledge of Dental related diseases, dental devices used & services is essential.
• 1–3 years of relevant experience in medical devices, healthcare products, pharmaceutical sales, or a related healthcare environment.
• Fresh graduates may be considered, provided they demonstrate strong communication skills, product learning ability, and customer engagement potential
• Basic understanding of hospital environments, healthcare professionals’ needs, and product promotion is preferred.
•  Strong scientific and product knowledge related to healthcare or medical devices.
• Good communication and presentation skills to effectively explain product features and benefits to healthcare professionals.
• Ability to build and maintain professional relationships with customers and internal stakeholders.
• Basic sales and negotiation skills.
• Good organizational and time management skills to manage multiple customer accounts and activities.
• Ability to analyze customer needs and market feedback.
• Strong problem-solving and customer service orientation.
• Ability to work effectively in a fast-paced and team-oriented environment.
• Proficiency in Microsoft Office applications and CRM systems.
• Willingness to learn quickly and adapt to new products and technologies.
• Language and proficiency: Fluent in both English and Arabic.
• Computer proficiency level required: Advanced knowledge in MS Office suite
• Driving: Valid GCC driving license is preferred.