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Ali Bin Ali
Doha, Qatar
Posted 2026/04/26 10:03:56
Expires 2026-06-25
Ref: JB5451765
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Job Description
- A degree in Computer Science or Information Technology.
- An average of 0 to 2 years of experience years in support roles, including hands-on troubleshooting of hardware and software issues.
- Certification in ITIL 4 or equivalent IT service management framework.
- Advanced troubleshooting skills for software applications, hardware, and network-related issues.
- Proven ability to provide technical support in large-scale environments, in governmental sectors.
- Understanding of cybersecurity practices and compliance requirements.
- Proven experience in ticketing systems, incident management, and SLAs.
- Proven experience in training and guiding end users on IT tools and troubleshooting techniques.
- A valid driving License is preferred.
- Proficiency in English.
Skills
- Provide end-user technical support for hardware and software issues.
- Conduct site visits to resolve technical issues.
- Install, configure, and maintain hardware devices, including desktops, laptops, and tables.
- Manage the full lifecycle of IT assets, including onboarding, and maintenance.
- Replace faulty hardware components and perform upgrades as needed.
- Collaborate with vendors for repairs, warranty claims, and replacement devices.
- Maintain compliance with security and IT policies, providing monthly compliance reports.
- Troubleshoot network connectivity issues and escalate unresolved issues as per SLAs.
- Manage and resolve L1 and selected L2 support tickets, ensuring adherence to SLAs.
- Coordinate with resolver groups and linked services for escalations.
- Implement and follow standardized SOPs for incident and request management.
- Ensure adherence to ITIL frameworks in all processes.
- Maintain detailed documentation of activities and resolutions.
- Train users on device usage and troubleshooting.
Job Details
Job Location
Doha, Qatar
Job Role
Other
Job Division
Ali Bin Ali - QatarAli Bin Ali Technology Solutions W.L.L
Preferred Candidate
Career Level
Entry Level
Ali Bin Ali
Ali Bin Ali Holding is one of Qatar’s largest retail and distribution companies. We represent many of the world’s leading brands across a diverse range of business activities.
https://www.youtube.com/@AliBinAliHolding/videos