IT Operations, Cloud Infrastructure Lead

This role provides technical leadership and oversight for entire infrastructure technology stack.

• Years of Experience: Minimum 10+ years.
• Preferred Functional Certifications: ITIL v4

• Domain Oversight: Manages the data centre, physical and virtual servers (VMWare, Hyper-V), storage systems, and cloud services.
• Proactive Monitoring: Works closely with technical teams to proactively monitor IT services and ensure timely technical support to prevent service disruptions.
• SLA Compliance: Monitors and directs actions to ensure all infrastructure requests and incidents are resolved within SLA targets.
• System Maintenance: Oversees routine maintenance, housekeeping, and hardware replacements in coordination with third-party vendors.

• Core Technical Expertise Areas:
• Hybrid Infrastructure Management: Oversight of physical and virtual server environments, including VMWare and Hyper-V.
• Storage & Data Management: Expertise in managing Storage Area Networks (SAN) and complex backup/recovery solutions such as Commvault and Azure Backup Vault.
• Business Continuity: Directing disaster recovery (DR) site operations and coordinating hardware maintenance with third-party vendors.
• Technical Certifications: MCSE (Microsoft Certified Solutions Expert), VCP (VMWare Certified Professional), Microsoft Azure Solutions Architect Expert.

• Core Technical Expertise Areas: Hybrid infrastructure management (VMWare, Hyper-V), Microsoft Azure and data centre operations.

This role provides technical leadership and oversight for entire infrastructure technology stack.

• Years of Experience: Minimum 10+ years.
• Preferred Functional Certifications: ITIL v4

• Domain Oversight: Manages the data centre, physical and virtual servers (VMWare, Hyper-V), storage systems, and cloud services.
• Proactive Monitoring: Works closely with technical teams to proactively monitor IT services and ensure timely technical support to prevent service disruptions.
• SLA Compliance: Monitors and directs actions to ensure all infrastructure requests and incidents are resolved within SLA targets.
• System Maintenance: Oversees routine maintenance, housekeeping, and hardware replacements in coordination with third-party vendors.