Head Host

OBJECTIVE

This role is individually contributing assigned work by presenting a positive first impression of the establishment’s friendliness, excellent service and high standards. The Head Host/Hostess is meeting and greeting customers upon arrival, informs of their waiting time, monitors the waiting list, enters guest names in the computer system, shows their table and ensures a quick turnaround time. The Head Host will take phone calls for reservations, manage and update the referral guests contact list for promotional activities and remember key preferences of VIP guests.

KEY RESPONSIBILITIES

•  Deals with all customer in a tactful, polite and friendly manner
• Opens whenever possible the front door for customers entering or leaving the Restaurant/ outlet
• Welcomes customers by greeting with enthusiasm while leading them to the record reservations, with patience at all times
• Thanks guests as they leave and invites them to return
• Keeps the working area/ restaurant tidy and clean, this includes hovering and mopping, perform light housekeeping duties such as cleaning glasses, ensures restrooms are clean, stocked and orderly.
•  Assists customer’s need, refilling beverages, billing out and doing multi task when necessary like answering phone calls and fills to go orders.
•  Provides senior management with feedback about arising customer complaints, encountered service issues
• Visits customers table when necessary to ensure the needs are attended
• Ensures full adherence to internal SOP, Hygiene and Food safety standards
• Answers calls for reservations, cancellations or general inquiries.
• Upholds impeccable grooming standards at all times
• · Deals with all customer in a tactful, polite and friendly manner 
• Opens whenever possible the front door for customers entering or leaving the Restaurant/ outlet
• Welcomes customers by greeting with enthusiasm while leading them to the record reservations, with patience at all times 
• Thanks guests as they leave and invites them to return 
• Keeps the working area/ restaurant tidy and clean, this includes hovering and mopping, perform light housekeeping duties such as cleaning glasses, ensures restrooms are clean, stocked and orderly.
• Assists customer’s need, refilling beverages, billing out and doing multi task when necessary like answering phone calls and fills to go orders.
• Provides senior management with feedback about arising customer complaints, encountered service issues · Visits customers table when necessary to ensure the needs are attended 
• Ensures full adherence to internal SOP, Hygiene and Food safety standards
• Answers calls for reservations, cancellations or general inquiries
• Upholds impeccable grooming standards at all times

• Diploma/Certificate in Hospitality/ Tourism industry essential or
• Equivalent vocational qualification obtained working for a 4/5 star hotel or fine dining restaurant
• Must have at least 2 years’ experience in a similar capacity
• Excellent command of English, Arabic desirable 
• Must have excellent interpersonal skills and customer service skills 
• Previous team management experience desirable