Desktop Support Engineer

OBJECTIVE

We are seeking a highly motivated and skilled Level 1/L2 Support Specialist to join our team. The ideal candidate will be responsible for providing Level 1 & L2 support across various domains including desktop support, network and L1 support for office applications, and DB (Oracle, SQL etc.) level 1 support. Additionally, the role involves receiving PC support, as handling asset management, new projects, and tasks assigned by the team lead. The specialist will also maintain up-to-date stock and inventory records.

Key Responsibilities:

• Provide Level 1 desktop support for end-users, including troubleshooting hardware and software issues.
• Offer network Level 1 support, including basic network troubleshooting and maintenance.
• Assist users with office applications, ensuring smooth operation and resolving issues.
• Manage and respond to support requests for PCs.
• Handle asset management, including tracking and maintaining hardware and software assets.
• Participate in new projects and tasks as assigned by the team lead.
• Maintain up-to-date stock and inventory records, ensuring accurate tracking and reporting.
• Maintain detailed records of support requests and resolutions.
• Utilize and manage ITSM tool for incident and asset management.

• Proven experience in a Level 1 support role.
• Familiarity with desktop support, network troubleshooting, and office applications.
• Knowledge of asset management practices.
• Experience with ITSM tools.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.