Department Manager

OBJECTIVE/ PURPOSE OF THE JOB:

The Department Manager is responsible for driving the overall boutique performance by achieving sales targets, growing and maintaining a strong base of loyal customers, and ensuring the smooth execution of all boutique operations. He/She oversees team management, promotes a client-centric culture, and guarantees full adherence to brand guidelines, operational standards, and in-store processes.

KEY RESPONSIBILITIES:

Customer Experience: 

·       Ensure high levels of customer satisfaction by managing customer flow and post-sale services.

·       Support the team in building long-term client relationships, leveraging all clienteling tools.

·       Strengthen customer loyalty by engaging and supporting the sales team in clienteling activities and gaining new local customers to grow department sales.

·       Ensure high levels of customer satisfaction by managing customer flow and post-sale services.

·       Support the team in building long-term client relationships, leveraging all clienteling tools.

·       Strengthen customer loyalty by engaging and supporting the sales team in clienteling activities and gaining new local customers to grow department sales.

·     Ensure all client details are accurately recorded and utilized for effective client management.

Sales Performance:

·       Lead the team to drive sales, analyzing performance and creating actions to improve results.

·       Identify key opportunities for optimizing sales growth and operational efficiencies within the boutique.

·       Analyze the boutique performance and define the actions required for achieving business objectives.

·       Offer data-driven commercial recommendations to the Operations Manager, highlighting opportunities to improve boutique performance and drive business growth.

·       Act as a role model demonstrating sales leadership, supporting cross-selling, repurchase, and personal sales.

·       Maintain outlet cleanliness, organization, and visual presentation according to brand standards.

·      Be accountable for inventory management, stock levels, and back-of-house organization.

Team Management:

·       Communicate and inspire the team on corporate strategy and business information (morning briefings, and training).

·       Train and inspire sales staff in product knowledge, sales techniques, customer service, and company procedures.

·       Provide regular feedback, conduct coaching, and support onboarding of new joiners.

·       Conduct onboarding sessions for new joiners to ensure they understand the brand.

·       Set individual and team objectives, track performance, and drive KPI achievement.

·       Foster team motivation, create a positive work environment, and lead by example on the floor.

·       Ensure policies, standards, and company procedures are communicated and implemented.

·         Monitor and enforce compliance with loss prevention and security protocols.

JOB CONTEXT:

·   Operate within a boutique or flagship boutique environment, upholding the brand’s standards of presentation, service excellence, and operational precision.

·   Thrive in a performance-driven culture where sales results, client retention, and service quality are continuously evaluated and rewarded.

·   Engage with a discerning, high-net-worth clientele seeking exclusivity, personalization, and a refined luxury experience.

·   Foster long-term relationships with loyal customers while proactively developing new clientele through referrals, networking, and brand-led events.

·   Report to senior retail management while leading the boutique team.

·  Coordinate with merchandising, marketing, training, and operations to deliver sales targets, brand-aligned service, and operational excellence within set budgets and guidelines.

·     Bachelor’s degree in Business, Retail Management, Marketing, or a related field is preferred.

·     Professional appearance and behavior aligned with brand standards.

·     5+ years of experience in retail management, preferably in luxury or premium brands, with at least 1 year in a supervisory role.

·     Experience in the Beauty industry is a must.

·     Fluent in English is required; knowledge of Arabic or French are a plus.

·     Proficiency in MS Office, ERP systems, POS, and CRM tools.

·     Strong understanding of retail KPIs, P&L management, and financial performance drivers.

·     Strong track record of driving sales, managing key client relationships, and delivering exceptional customer experiences.

·    Familiarity with luxury products, brand positioning, and market trends to support client engagement and merchandising.

·     Customer-centric mindset with a passion for delivering exceptional service.

·     Excellent leadership, teamwork, and problem-solving skills.

·     High level of accountability, integrity, and results orientation.

·     Ability to work under pressure in a fast-paced, dynamic retail environment.

·     Strong understanding of retail safety, compliance, and loss prevention protocols.

·     Ability to work varied hours/days, including weekends, and holidays. Arabic speaker is a must. 

 ·     Arabic speaker is a must.