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Doha, Qatar
Posted 2024/04/23 09:43:39
Expires 2024-06-22
Ref: JB5092220
Job Description
- Responsible for overseeing the operations of the customer service department and call centre to ensure high levels of customer satisfaction.
- Develop and implement customer service policies and procedure.
- Manage a team of customer service representatives and call centre agents.
- Monitor customer interactions to ensure quality standards are met
- Handle escalated customer complaints and issues
- Analyze data and trends to improve customer service strategies
- Collaborate with other departments to enhance the overall customer experience
- Conduct staff training and performance evaluations.
Skills
- Bachelor's degree in Business Administration or related field
- Proven experience in a customer service management role
- Strong leadership and communication skills
- Knowledge of customer service / call center technologies and best practices
- Ability to analyze data and make strategic decisions
- Excellent problem-solving skills
- Ability to work under pressure and handle difficult situations
Job Details
Job Location
Doha, Qatar
Job Role
Customer Service Hypermarket
Contract Type
Full Time
Person Type
Permanent Employees
Number of Vacancies
1
Job Division
Ali Bin Ali - QatarThe Market Hall W.L.L
Preferred Candidate
Career Level
Management