Cashier

OBJECTIVE

This role is responsible for the entire operation of his/her assigned cashier-section. Directly works and establishes good rapport & pleasant engagements thereby contributing to bringing a much higher customer satisfaction experience for (paying) shoppers. The incumbent is directly responsible for proper receiving and managing of cash-sales payments. He/she individually contributes to meet set short term objectives.

KEY RESPONSIBILITIES

• Establish good relationship with customers and able to confidently interact with them on a daily basis.
• Count and balances cash drawer by counting cash at beginning and end of work shift / tabulate bills using calculators, cash registers, or optical price scanners.
• Establish/identify & familiarize prices of goods (especially for new products/stocks being sold).
• Identify innovative ways for customer satisfaction. Do a follow-through/assist in successfully implementing the same within the store.
• Assists customers waiting for check-out in a store.
• Scan & punch-in all items at the cash register
• Collect payments and provide cash-change as is needed.
• Responsible for counting contents of cash register drawer at the end of each shift ensuring correct cash/bank slips sales count.
• She/ He must ensure that checks, credit card slips, voucher etc. are properly accounted & organized.
• Must give each customer receipt detailing each transaction.
• Politely assists and manage “bothersome” customers.
• Escalate unresolved issues with customers to direct supervisor
• May bag, wrap items or perform other duties as needed.
• Maintain clean and orderly check out areas.
• May be asked to help merchandiser/stocker in re-stocking the shelves – as is needed.
• Process merchandise returns and exchange.
• Cashiers may be asked to retrieve shopping carts from store aisles.
• Answers customer’s queries related to services performed and/or products purchased.
• Must deal with all customers with tactfully and politely.
• Must greet all entering or leaving customers.
• Maintain a neat and friendly appearance, keep all areas secure and clean
• Handle/manage Customer Service issues. Demonstrate excellent communication skills to interact effectively with customers
• Suggest and assist Supervisors in store planning processes to help promote fast achievement of business unit sales target.

• At least a High school graduate with 1 year related experience or higher (college-level desired).
• Have an effective communication and customer service skills.
• Language speaking (good command in English; French and Arabic an advantage).
• Must be able to work on shift-hour schedule.
• Demonstrates ability to quickly and accurately process transactions using cash-register, calculator, and optical scanners.
• Excellent interpersonal skills, ethical conduct and confidence-level required.
• Can work on fast-paced environment and dependable.
• Dedicated, thorough, honest, eye-for-detail, organized, numeric-skill a must.
• Customer-client focused.