Administration Coordinator

OBJECTIVE/ PURPOSE OF THE JOB:

To provide comprehensive administrative and operational support to the After Sales Service department by coordinating repair administration, customer service documentation, inventory records, reporting, and communication with internal boutiques. The role ensures efficient workflow, accurate documentation, timely follow-up, and compliance with company policies while contributing to the department's operational excellence and customer satisfaction.

KEY RESPONSIBILITIES:

• Coordinate the end-to-end administrative process for customer repair orders.
• Prepare and maintain repair documentation, quotations, invoices, and service reports.
• Follow up with technicians, brands, and logistics to ensure timely completion of repairs.
• Maintain accurate records.
• Coordinate spare parts ordering and monitor delivery status.
• Track repair.
• Communicate repair status updates.
• Prepare monthly operational reports.
• Coordinate with Sales, Logistics, and Customer Service teams.
• Ensure compliance with company policies and luxury brand standards.
• Maintain filing systems and confidential customer records. 
• Support the After Sales Service Manager in daily departmental operations.
• Analyze repair volumes and pending cases.
• Coordinate with technicians, administrators, and cross-functional teams.
• Implement best practices to improve efficiency and customer experience.

JOB REQUIREMENTS:

• Bachelor’s Degree (Computer/Accounting/Admin)
• Minimum 2 years' experience
• Good communication skills