Specialty Manager – Surgical Ortho/Sports/Trauma - Q Care Medical

OBJECTIVE/ PUROBJECTIVE/ PURPOSE OF THE JOB: 

This senior level role is mainly responsible for delivering business growth in term of profit and revenue in their product lines related to their specialty. As well as provide guidance and support to the Ortho/Trauma/Sports sales team. This objective is achieved through execution of sales plan in line with the unit and principal strategies.

The specialty manager is dedicated and focused on surgical orthopedic (Hip/knee), Trauma, and sports medicine and carries long experience related to the specialty – especially in systems, anatomy, and surgeries from a vendor, customer and clinical background.

KEY RESPONSIBILITIES:

• Product Knowledge: Develop and maintain in-depth knowledge of the company's surgical products, including features, benefits, and competitive advantages.
• Sales Strategy: Develop and implement sales strategies and tactics to achieve revenue targets and market share goals.
• Customer Engagement: Build and nurture strong relationships with key customers, including surgeons, hospitals, and healthcare institutions.
• Product Demonstrations: Conduct effective product demonstrations to showcase the benefits and applications of surgical products to potential customers.
• Sales Presentations: Create compelling sales presentations and materials to communicate the value proposition of the company's surgical products.
• Market Research: Stay informed about market trends, competitor products, and customer needs to adapt sales strategies and product positioning.
• Sales Training: Provide training and support to the sales team to ensure they are well-equipped to sell the company's surgical products.
• Lead Generation: Generate and qualify leads through various channels, including cold calling, networking, and attending industry events.
• Negotiation: Negotiate contracts and pricing agreements with customers while ensuring profitability for the company.
• Forecasting and Reporting: Prepare sales forecasts and regular reports on sales performance, market trends, and customer feedback for management.
• Compliance: Ensure that all sales activities and communications adhere to industry regulations and company policies.
• Product Feedback: Gather and relay customer feedback and insights to the product development team for continuous improvement.
• Problem Resolution: Address customer concerns, product issues, and technical problems in a timely and effective manner.
• Cross-functional Collaboration: Collaborate with marketing, product development, and customer support teams to align strategies and achieve overall business objectives.
• Sales Training: Continuously update product knowledge and sales skills through training programs and workshops.
• Territory Management: Efficiently manage and prioritize sales territories to maximize sales opportunities.
• Sales Reporting: Maintain accurate records of sales activities, customer interactions, and sales-related expenses.
• Sales Goals and Targets: Set individual and team sales targets and track progress toward achieving them.
• Use customer satisfaction and complaints data from the quality assurance to gain insights to enable sound business decision making and maintain high level of client satisfaction.
• Monitor supplier performance evaluation and coordinate further mitigation plans.
• Monitor and prepare technical and commercial proposals & offers.
• Prepare feasibility study and other relevant projects as required by the business
• Analyse market trend, new product-worthiness and formulate strategies for team leads to maintain high performance environment.
• Manage stock to ensure zero stock loss
• Analyse accounts receivable ageing reports and provides reports to business unit manager.
• Conduct competitive quality analysis on products being promoted.
• Analyse brand performances for negotiations with suppliers for price, credit & other commercial terms.
• Provide direct supervision to senior product specialists within their department through leadership, coaching, training & development.
• Understand and enforce company/departmental policies & procedures.
• Discuss upcoming projects, opportunities, sales & ways to achieve growth.

JOB REQUIREMENT:

• A bachelor's degree in a relevant field such as biology, life sciences, nursing, healthcare management, or business is often preferred.
• 6-7 years of relevant experience preferably across orthopedic surgical specialties and product portfolios.
• Strong sales and negotiation skills with a proven track record of meeting or exceeding sales targets.
• Excellent communication and interpersonal skills to build and maintain relationships with healthcare professionals and institutions
• Strong problem-solving skills to address customer inquiries, technical issues, and sales challenges
• Leadership skills and the ability to provide guidance and mentorship to junior sales team members may be required.
• Language and proficiency: Fluent in both English and Arabic
• Computer proficiency level required: Advanced knowledge in MS Office suite
• Driving: Valid GCC driving license preferred.